Informed Financial Consent (IFC)
All accounts for outpatient face to face consultations are required to be paid on the day of the consultation. Payments can be made via EFTPOS or Cash. All services require a current referral to receive a rebate from Medicare. This is not a bulk billing practice so you will incur out of pocket expenses. The Medicare Rebate can be processed electronically at the practice through our practice software. Medicare will deposit the rebate into your nominated bank account. The amount of rebate you receive will depend on if you are registered with Medicare for the Medicare Safety Net Threshold. To check registration status call 13 20 11.
INPATIENT SERVICES while admitted to either St Andrew’s Private Hospital or The Toowoomba Clinic.
Psychiatric Private Health Fund Cover
If you have a private health fund, the Doctors of this practice do not charge out of pocket fees for their inpatient services. Fees charged will be in line with the NO GAP fee schedule of your health fund and billed directly to Medicare and your nominated Health Fund.

No Private Health Cover - Self-Funded
If you are being admitted without private health cover and are self-funding inpatient services from our Doctors, you will have out of pocket fees. The services will attract a rebate from Medicare. The fees charged are in line with the services schedule of Medibank Private and will be subject to change. An account will be issued, and a Medicare Patient Claim generated on your behalf. A cheque made out to the Doctor will be sent to you from Medicare and you will be required to forward this cheque to our accounts officer.  Payment of your out of pocket expense will be required 14 Days after discharge. Prior to your admission please request an up to date estimate of fees.

During your hospital admission costs of services provided by other doctors, such as anaesthetists, radiologists, nuclear physicians, pathologists, or other costs associated with your stay in the hospital or day surgery unit, such as accommodation, pharmacy, physiotherapy or other allied health services will be covered by you and are separate to this practice.

WorkCover and DVA Funded
All accounts will be sent to either WorkCover or DVA for payment for both outpatient and inpatient services while you have approved cover.

In the interest of transparency, please note that Dr Snezana Alempijevic, Dr Andrea Boros-Lavack and Dr Vikas Garg are shareholders of The Toowoomba Clinic. This no way impacts on your referral to this facility.
Patient Behavior Expectation
At Mi-Mind Centre, we provide a service and interact in a way that is respectful, caring, compassionate, lawful and within the scope of our services.  It is an expectation of patients attending this practice to interact with staff and any persons in the waiting room in a manner that is polite, courteous, respectful and without discrimination. This practice adopts a zero tolerance position on behaviour, whether verbal, written or physical, that is deemed hostile, aggressive, derogative or combative. This extends to phone conversations and written correspondence. Incidences will be referred to your treating clinician who reserves the right to discharge you from their care back into the care of your referring doctor.
Appointment Confirmation, Cancellations and Non-attendance Policy
Effective Immediately
If you opt for SMS messages to be sent to mobiles advising of your follow up appointment time, you will need to pay particular attention to the fact that all appointments MUST be confirmed by 12pm the day before. If no confirmation is received, your appointment will be given to another patient.

If you confirm your intention to attend and then fail to attend without giving the office 24 hours notice or a valid exceptional circumstances reason on the day, you will be charged the full consultation fee, which will not be claimable through Medicare. No future appointments will be made until the fee is paid in full.