Psychiatry

To see Dr Boros-Lavack, we require a referral from your GP. She will assess whether she is the appropriate specialist to see you. If she is, our administration team will contact you to schedule an initial consultation.

Closer to the consultation time, our team will send you an electronic new patient form and some questionnaires about your mental health.

Your initial consultation will be for up to 60 minutes in-person or telehealth / video (telephone consultations are not available).

To complete your comprehensive psychiatric assessment, Dr Boros-Lavack will ask about:

• the psychological-emotional problems you are experiencing right now.

• questions about your background history.

• to complete one or more questionnaires

• She may also ask you to have a blood test, urine test, sometimes a head MRI,

• and request collateral information from other health providers and / or people who know you well (with your consent).

At the end she will tell you what she thinks is the diagnosis and what treatment might help. A detailed report will be provided to your referring doctor, the copy of which can be securely emailed to you as well.

Dr Andrea specialises in ongoing mental health care in partnership with her patients with chronic or relapsing and complex mental health disorders. Such a partnership requires genuine effort and participation on your part to best achieve your long-term goals.

Her patients are provided with a treatment plan and reviewed on a monthly, 3-monthly, 6-monthly or yearly basis, depending on needs.

She may involve the help of our highly skilled community mental health nurses and TMS coordinator for additional support, monitoring, talk therapy, medication management, Spravato (Esketamine) and TMS treatments.

Patients who are not seen for a year or more, or those who wish to be looked after by their GP, will be discharged from active follow-up. They are, however, welcome to return to her practice at any time.

For routine matters such as appointments and non-urgent questions about medication, please leave a voicemail on the practice telephone, 07 4613 0922 or email office@mi-mindtrust.com.au

Clinical enquiries:

Please be aware that reception staff can assist with appointments and other administrative issues but cannot respond to clinical enquiries (e.g. regarding your medication, dosage or deteriorating health). With all uncomplicated enquiries, we aim to answer these via return call or email. However, you will need to book an appointment with Dr Boros-Lavack in many cases.

High-priority enquiries will be forwarded to Dr Boros-Lavack by secure software message during working hours, but it may take up to 72 hours to respond, hence urgent clinical concerns may be better addressed by seeing your GP. Depending on the urgency of your enquiry you may be offered an urgent consultation or advised to contact another service

Outside office hours, we cannot respond to medical emergencies communicated by email or voice message. In case of an urgent enquiry, please see the section below for emergencies.

Emergencies:

• For urgent clinical issues outside office hours, please call the statewide public mental health acute care service number on 1300 64 22 55 (1300 mh call).

• In the Toowoomba area you can call the Acute Care Team directly on 07 4616 5210.

• In an emergency, call 000.

Please ensure that all your medications are prescribed during our consultation to last until your next appointment.

If you run out of prescriptions before your next appointment, please allow 72 hours for processing your request for prescriptions. All requests should be made via email to office@mi-mindtrust.com.au or phone to our admin staff.

• Please note that prescription requests via voicemail will not be actioned.

When requesting your ongoing prescription, please include the following information: 

1. The full name of the medication required

2. The dosage of each medication

A maximum supply will be prescribed until your next scheduled appointment or up to one month. Ongoing prescriptions require a consultation.

A prescription fee will apply to out-of-consult prescriptions. Please see our policies page for details.

Fees and associated out-of-pocket costs for psychiatry and rTMS depend on individual circumstances. While we aren’t able to provide a general cost, we are happy to discuss fees with you.

Please contact us via the website, or call 46 130 922.